Last week I asked for an estimate from this company for leaf guard on my home, Kevin was the rep that came into my home! He explained to myself and my mother that this was simply an estimate and in no way was obligation for services, He also stated that I had 72 hours to make my decision, I did talk with my room mate and my mother and we collectively decided that at this time was not urgent.
I had my friend call kevin 24 hours later as I was out of town to let him know that I would later contact him if we decided the time frame of 3 months is what we had anticipated for this project, However this morning they showed to do the job. I called from work and tried to explain my position and that I was not prepared for this at this time. He got very rude told me I would be responsible for 25% just for signing an estimate acknowledgment. They did not call to confirm, they did not notify me that this was to take place, they had no communication at all!
my question is this, " Is this company so hard up for jobs that they underhandedly show up at peoples home's while the owners are working only to discover they now owe 5,000 dollars?" If this is leaf guards idea of the outstanding customer service I was so poignantly told of, Keep it! I am one unhappy almost customer. And in three months I would have hired this company. Now word of mouth will be their advertisement.
I am 55 years old I am in the business world i run in a very tight circle, and I will be contacting the BBB. unacceptable!
I strongly advise to everyone not to let these people in your home period. They lie and have no customer service.
Product or Service Mentioned: Leafguard Estimate.