LeafGuard
LeafGuard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
LeafGuard has a 1.7 star rating from 162 reviews with 33% saying they would recommend it; consumer sentiment is largely negative and the rating distribution is heavily unfavorable.
Positive Feedback
Some reviewers note attractive color options, durable product reports, and knowledgeable personnel; a few customers praised prompt, professional customer service in individual LeafGuard reviews.
Negative Feedback / Risk Areas
- Widespread complaints about poor customer service, no callbacks, and slow or missing repairs.
- Frequent reports of faulty installation and product performance causing leaks and damage.
- High pricing and high‑pressure sales tactics leading to disputes over billing and refunds.
- Confusion or denial about lifetime warranty coverage and difficulty obtaining promised remedies.
Key Takeaways for Future Customers
- Get detailed installation plans, warranty terms, and any promised remedies in writing before purchase.
- Document issues with photos and dates to support service or refund requests.
- Compare competitors and question high upfront prices and sales pressure; verify how billing and refunds are handled.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
LeafGuard has a 1.7 star rating from 162 reviews with 33% saying they would recommend it; consumer sentiment is largely negative and the rating distribution is heavily unfavorable.
Positive Feedback
Some reviewers note attractive color options, durable product reports, and knowledgeable personnel; a few customers praised prompt, professional customer service in individual LeafGuard reviews.
Negative Feedback / Risk Areas
- Widespread complaints about poor customer service, no callbacks, and slow or missing repairs.
- Frequent reports of faulty installation and product performance causing leaks and damage.
- High pricing and high‑pressure sales tactics leading to disputes over billing and refunds.
- Confusion or denial about lifetime warranty coverage and difficulty obtaining promised remedies.
Key Takeaways for Future Customers
- Get detailed installation plans, warranty terms, and any promised remedies in writing before purchase.
- Document issues with photos and dates to support service or refund requests.
- Compare competitors and question high upfront prices and sales pressure; verify how billing and refunds are handled.
Media from reviews
I told them I did not want water running into my crawl space. So they said they would give me tubing to run to the driveway. Water does not run uphill. So that would not have solved my issue. If you o
They did not show me a diagram of what the gutter system would look like once installed. Make sure you have pictures you can look at.
And that they follow through on anything that you have asked for and please have it written down in your contract. I had to call them out five times to finish their job.
User's recommendation: Check your filters at lea and clean them out. That may not still resolve the issue. Because there could be leaves on your roof that go right into the gutter system. So just keep an eye on your water flow. It will clog up at the filtration system near the bottom if you have a lot of leaves.st once a month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guymon, Oklahoma
Resolved: Gutters, retaining water no drainage technicians did not install them correctly
The salesman came out and said we had room for the 6 inches but we do need the 4 inch guttering. The 6 inch is not working.
It is retaining water. There is no drainage and its been up there like this for a year.
Finally got up there and look because we had drainage leaking out of the gutters and bad smell, and now we have microorganism and algae growing. We need a technician to come out and replace all of this and give us 4 inch guttering.
Preferred solution: Replacement of the 6 inch to the 4 inch and proper drainage and train tech technicians
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need to be contacted by a representative from Leaf Guard, to take care of a problem that I am having with my new Gutters.
Respond to telephone calls. I have called and left messages for someone to call me back to set up an appointment to take care of a problem we are having with water, overflowing the gutter in one of the valleys.
I just received a call from Leaf Guard, and that is good news as the technician will be getting in touch with me tomorrow about doing the repairs. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood and professional response
I think Customer Service at Leaf Guard handled this matter very well. I am very satisfied with results.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor installation and performance
Don't back down. Call daily if you have to
Salesman was quick to take advantage of young, naive, first-time homeowners. Even though we were hesitant, he got the sale...
that was our fault for not doing better research, and that's what he preyed on. They never delivered the splash blocks and have every excuse as to why now... 4 months later they're still on 'back order.' The gutter system is leaking where it connects to our roof, causing damage to our yard and home.
They keep saying they'll have someone call and resolve this, but it's been (again) 4 months and nothing! Paid over $10,000 to have gutters that don't do their job.
- Horrible customer service
- Poor product
- Overpriced
Preferred solution: Full refund
User's recommendation: Avoid this company like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage to porch not resolved. Been approximately 2 weeks since 1st complained
See above, I feel very disappointed and disgruntled with Leaf Guard. My porch was damaged by the installing crew.
I believe a gutter was dropped on my porch, damaging about three boards and even knocking *** in one. I have talked to two representatives and customer service about the problem. The damage happened about two weeks ago. Still, no repairs or anything have been done.
I paid the whole amount off as soon as the installing was completed. Leaf Guard had no problem accepting my money right away but is dragging their feet about my repairs.
I would not recommend Leaf Guard to anyone at this time. I am very, very disappointed with Leaf Guard.
User's recommendation: Get some one else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBiggest waste of Money
Bought the gutters 3 years ago and have had nothing but trouble. The company replaced the gutter on the front of the house three times, and they still do not work as advertised.
The little doors on the downspouts gush water out on a heavy rain and fill with leaves and debris after a rain. The company replaced the doors twice. I had to go to the State Ag to get any action on the problems.
I have written to the company attorney twice to get help. I have videos and pictures of all the problems and issues.
User's recommendation: buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Manager is sending crew to preform try cleaning mold off
gutter. Installation of down spout on north end of building.
Cancelation of work
Leaf Guard crew schedule today. Didn't show.when I contacted Mgr. I was informed they were in an accident and rescheduled for next Friday.
Mansfield, Ohio
Worthless travel voucher
As the initial sales meeting we were granted a travel expense. As it was explained to us, it was a 8 day/ 7 night vacation with our expenses only being taxes & fees.
Anywhere around the world which was good for 2 years that could be transferrable if we wished. Upon payment in full, within 2 weeks the voucher would be sent to us. I received the voucher. Very excited.
I filled it out with the deposit of $100. Which was to applied towards taxes & fees. Once I started working with the travel agent, all I got were no. And would you like your deposit back.
Finally after many stressful emails, a destination was found. Then to secure the booking, I would have to pay $999.00 plus a 3% service fee. That's over $1000.00 for what we were told would be a free vacation. Super upset I call the travel agency.
According to them, the terms & conditions fully explained that I had to pay the full amount. But they do not. So the voucher is worth nothing!
It was just a scam. I have contacted the BBB once again.
User's recommendation: Don't hire this company
So you wanted something for nothing, like there's a pot of gold at the end of the rainbow. Lesson learned on your part.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe absolute inefficiency and overall issues with the local Leafguard Seattle team.
The sales process was absolutely painful from the start. We went through the presentation and, despite stating upfront that we needed to consider several other factors, it seemed they stopped caring as soon as we made it clear it wasn't a one-call close.
It took me six weeks, six frustrating weeks of calling the salesman, district manager and then finally corporate for them to return and sign the contract. Honestly, this has been the hardest 15K I've ever had to pay for a service. Finally, everything was signed, we paid a third down and scheduled the job. The day arrived and the team started.
About an hour into it, we found out we needed a new roof. The salesman, who had roofing experience, never mentioned this. Regardless, we halted the work. We should have just settled there.
We got a brand new roof put on, a process that took 45 days. After asking for a revised invoice to finish the job, we received one saying this was what it would take to finish the job. The price was acceptable so we agreed to proceed. We informed them that we would pay the remainder upon completion.
The bill came to 7k for the rest of the house. They came back without the proper equipment. I went over the bill with them and told them it was no problem as long as they gave me a written agreement. I discussed this on the phone several times.
They returned with the correct ladder and, before the work began, said it would now be 2K more to finish the house. That's 2K more than agreed. I was then told that the 7K we'd been discussing was just to finish the front. So, they wanted 13K just for the front?
And the same square footage in the back is just 2k more? By that logic, shouldn't it be a 26K job? I’m no expert in math, but I know how to add. And what about the materials we removed?
You're saying it still came out to 15K? We don't mind paying for what we agreed upon. With the extra materials out, 7K made sense. Before the work was due to commence a 9K bill was presented.
I asked explicitly over text and phone what I needed to complete the job. I was assured I had it, but when they arrived, it was 2K more. I began requesting this information a month earlier. I was even told it would be cheaper, and I needed that total.
But I never received it. I was told it had been sent. I checked my emails extensively but found nothing. I asked for evidence of the email being sent, but received no satisfactory answer.
The communication was horrendous, and they never arrived on time. Then, the construction manager threw me under the bus by untruthfully stating they never had my phone number. How did they sign a contract with me then? It was a bait and switch.
The construction manager had no explanation for the additional 2K after I was specifically told it would only cost 7K. When the job was over, they had ruined a pet fence for our cats, leaving my disabled roommate to fix it. Stay away from these untrustworthy individuals. I will be making a complaint to the BBB, as well as to the State, and corporate customer service.
The lack of communication on a 15K job would have gotten me fired at my job. If my client was confused nothing would move forward.
I'm scared to think about how many homeowners in the Seattle metro area have had a similar experience. We will be compensated.
- Impressive presentation
- Horrible and misleading tactics and communication
Preferred solution: Price reduction
User's recommendation: Run!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarlton Baker in Memphis TN did not make an appointment with me he left a viucemail. Then he had the audacity to chastise and argue with me about the appointment saying we spoke when we did not.
Carlton Baker in Memphis called me and left a voice mail about an appointment at 6:00 today. Someone showed up when I had not confirmed the appointment.
Then Carlton Baker had the audacity to call me and chastise me about missing g the appointment arguing with me that we had talked when we absolutely had not. I have the phone records to prove it and he should not be customer facing much less a general manager that he says he is.
User's recommendation: Never use this arrogant company.
Mobile, Alabama
I would not recommend this company. They are very high pressure and made feel like they thought I was stupid. How do you go from an original quote of $24,000 to 11, 000 in a matter of minutes.
They thought I was going to believe them. Give a very high quote and then immediately drop price, like they were giving me some kind of deal and wanted me to commit right there immediately after I told them that I could not commit to that amount of money. I explained to them that I was on a limited budget and apologize but could not commit without planning and looking at budget.
I will never do business with them.
User's recommendation: Do not call them. and I also did not receive the $50 visa card for consultation and review after 2 and half hours of them telling me everything that was wrong with my house.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of money
We paid $13,000 for leaf guard, but they never worked properly. The overflow from the gutters was ridiculous, so much so that the cleanouts would blow off and massive amounts of water would shoot out.
They came out at least 10 times to get them right but never did and never offered any money back. It may be a good product, but the installers in Omaha, Nebraska, are awful!
Very aggressive sales representative. Made feel uncomfortable and also stupid.
Extremely long presentation and quick loss of manners when I did not want to sign immediately. Bad experience!
Portland, Oregon
Terrible sale practices. The guy who came out ( generic name no last name!!) wanted me to sign immediately 1/2 down immediately in cash and he lost me right there. A good company they are NOT
He spent 2 and 1/2 long hours and lost his patience and raised his voice when I would not sign his great deal of $14.000 for 164 feet of gutters! I felt threatened and intimidated and was happy I had not gone inside my house as he had suggested, but we sat outside on the deck.
As he continued to raise his voice to intimidate me into signing I felt scared and supremely relieved when I managed to have him leave my property. I do not recommend to anyone to go with them!
User's recommendation: Get someone else!
Lebanon, Pennsylvania
Called to have someone look at a concert we have with our lead guard system
We talked to a man named Chris about an issue we are having. We were told that our LIFETIME warranty did not cover the issue we were calling about!!!
And it would cost us approx $400 to even come out to look at the problem
That was not how LIFETIME warranty was explained to us when we purchased this a few years ago!!
a lifetime warranty should cover everything as long as you own your home!!! VERY DISATISFIED with Leaf guard customer service.
About
LeafGuard is patented one-piece leaf and debris shedding gutter system created by Englert, Inc. Englert is one of the top suppliers of metal roofing and various gutter systems. The company was founded in 1966 by Herbert Englert. The company researched and developed the total gutter system and began to use portable machinery in the manufacturing and installation of gutters. At the present time in addition to its services, Englert sells gutter materials, equipment and accessories. LeafGuard was introduced in 1993 to solve old home rain gutter problem. There is a franchise network that sells LeafGuard across the country.
LeafGuard is ranked 4 out of 26 in Gutters and Carpentry category
USA
Brands Related to LeafGuard
Companies Similar to LeafGuard
LeafFilter
“I wrote asking what time you would be at 720 Abernathy Creek Road,Longview,WA for my November 20...“
Gutter Helmet
“We went with Gutter Helmet due to it’s so called, “respectable reputation,” however our experiences with...“
Mastershield
“Very light drizzle volume no problem but heavy rain volume over shoots the system result flooding around...“
All American Gutter Prote...
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Inferior product. Have had the product for a little over three years and the first real downpour we had bent the outer portion of the gutters and allowed at least an 8 to 10 foot section to sag causing water to accumulate and run off the edge of gutters due to front edge bending. Called customer no-service and was told someone would contact us "in 48 hours." Have not received any further contact in about 2 weeks now.