LeafGuard
LeafGuard Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LeafGuard has 1.7 star rating based on 251 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Color, Good product, Knowledge of personnel.
Cons: Customer service, Product is inferior, Never fixed the problem.Recent recommendations regarding this business are as follows: "AVOID", "DO NOT CALL THEM", "Too expensive and not installed appropriately to really work.", "It sounds good and looks good but that doesn’t mean it works", "Protect yourself, please just pay someone the hundred dollars to clean your gutters. That’s literally how much it cost and when these people decide to come because you call them because they are clogged they charge you $100 even though they say it’s under warranty please can’t see the whole thing think.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LeafGuard has 1.7 star rating based on 251 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Color, Good product, Knowledge of personnel.
Cons: Customer service, Product is inferior, Never fixed the problem.Recent recommendations regarding this business are as follows: "AVOID", "DO NOT CALL THEM", "Too expensive and not installed appropriately to really work.", "It sounds good and looks good but that doesn’t mean it works", "Protect yourself, please just pay someone the hundred dollars to clean your gutters. That’s literally how much it cost and when these people decide to come because you call them because they are clogged they charge you $100 even though they say it’s under warranty please can’t see the whole thing think.".
Most users want LeafGuard to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LeafGuard Reviews
"Unprofessional behavior, aggresive, misleading sales tactics."
Salesman was extremely pushy, arrogant, interrupting, COMPLETELY UNPROFESSIONAL. Played lots of games especially with pricing, which went from $24,000 to...
Akron, Ohio
Unprofessional behavior, aggresive, misleading sales tactics.
Salesman was extremely pushy, arrogant, interrupting, COMPLETELY UNPROFESSIONAL. Played lots of games especially with pricing, which went from $24,000 to $8,000 (never do business with a company that sells its products this way, ever).
Rep eventually grew even more aggressive when I told him I would need to think about the decision overnight.
I asked him to leave several times and he ignored me and began arguing. I finally had to literally put my hand on his shoulder and push him to stand up and move toward the door.
My next call was going to be the police.
DO NOT LET LEAF GUARD REPS INTO YOUR HOME! DO NOT DO BUSINESS WITH THIS FIRM.
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodstock, Georgia
I have continually tried contacting the company and all I get is someone trying to sell your product again to me
I need someone to contact me and come out and expect the product that is supposed to be clog FREE I have even saw greenery growing from my gutters
Preferred solution: Full refund
User's recommendation: It sounds good and looks good but that doesn’t mean it works
Sikeston, Missouri
We got leafguard and it rained and flooded out house we complained and a new person fixed it but we are out 3500 not to forget the 2000 to have it installed. We had to replace 4 rooms that had carpet
My house flooded Paul from leafguard emailed us once and I sent pictures of the water. He hasn't answered me at all he said he send the pictures to his boss
We haven't heard a word from anyone
We will not recommend them to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received promotional Visa card
On Sept 2 I sent an email to your social media address regarding a promotional $100 visa card I never received for having an in-home consultation for New gutters. No purchase was required.
I received a reply from Parker Addison, general manager, on Sept 3rd which included the form I need to fill out to receive the $100 gift card. I returned this form to him, filled out ,on Sept 5. I have not heard back from him.
I emailed him again on Sept 26, yet still no response. If someone could just please tell me when I will receive the $100 visa card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Lakhimpur Block, Assam
Worst company ever
I scheduled a visit for Leaf Guard to come to my house on Friday, 8/2, at 3 pm EST, as I was interested in using their services. The minute the person from Leaf Guard (Skip) walked into my house, he started with all negative remarks about my house - about the gutter and how bad the gutter looked.
He went out of his way to demonize the house and gutter system, even though everything is new. The tactics he used were very unprofessional. I explained to him that there was no need for him to be negative, and there was no need for his lecture. I asked him to give me his final number so we could proceed.
However, he refused and said that he needed to continue his presentation. His manner was disgusting - very pushy and negative all the time about my residence. I remember these tactics from the 80s/90s when you went to a car dealership, and they kept pressuring you to buy a car. Well, Skip's manners were even worse.
It was a terrible experience, and I was so glad to see him leave.
A. Nabulsi.
Preferred solution: Apology
User's recommendation: DO NOT CALL THEM
Taunton, Massachusetts
Was promised a lifetime guarantee
There was s really no guarantee with this company. Hard to reach to speak with customer service. Wouldnt recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor performance for $10.000 dollars
Second snow storm in upstate New York , icicles hanging over the gutters dripping along our home & at the main door we use with ice on our deck making it seriously dangerous, the installation crew came & claimed we were all good .. Lying company !! Love taking your money!!
- Poor product
Preferred solution: Full refund
User's recommendation: DON'T, it's worth paying someone to clean your gutters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crossville, Tennessee
Took advantage of a retiree and many others in my community.
They lied to me!
They told me it was guaranteed for life.
The first year I had to call them because it was clogged.
The next year it happened again .. they told me the warranty was only a year .
If they need to come out they charge $95 .
Its ALL A LIE and they need to be stopped.
They are preying on senior citizens, as is obvious by their commercial.
I am out $10,000 because I trusted them.
Be Aware
They charge $95 to come out and check their product yet, It only cost about $95 to have someone actually clean your gutters.
Please protect yourself!!
- Con job
- Con job
Preferred solution: Full refund
User's recommendation: Protect yourself, please just pay someone the hundred dollars to clean your gutters. That’s literally how much it cost and when these people decide to come because you call them because they are clogged they charge you $100 even though they say it’s under warranty please can’t see the whole thing think.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Doylestown, Pennsylvania
Poor performance
Clogged within the first 12 months after installation. After being told, 'Never get on a ladder again!' - last year they told me to clean them myself, they were NOT coming out again.
Massive damage to the deck and front porch steps resulted from the gutters being nonfunctional. Greatest waste of money ever.
Worthless. I am going to pay to have them REMOVED.
User's recommendation: DON'T DO IT. Their words of wisdom on receipt, "get it and forget it" should have been a hint!
Newport News, Virginia
LeafGuard refuses to answer calls or return a deposit.
They train their sales team the most manipulative, scare, and psychological tactics in order to make a sale or close it. The only way to get a quote is to sit through a presentation.
They're always several thousand dollars; you won't pay less than maybe $6-7k and that's after getting "promotions" and "discounts".
If a potential customer is done after the presentation and doesn't want to buy, you have to call the manager in front of them with a fake claim "oh I'm sorry Mr.
Compton, I didn't know you were in a meeting, I'm here with so and so, could we have a moment of your time?" Even if he's at home eating dinner.
I was stupid enough to give them a deposit before getting other (cheaper and better) estimates.
I cancelled my service within the time period to get my deposit refunded. The manager (TJ Compton) at first said the check was issued, then he "had it reissued." Eventually sent fake images of a cashed check with a forged signature and now refuses to take calls.
User's recommendation: Don't even let them in your front door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mounds, Oklahoma
Terrible Customer Service
While the gutters may be good, the customer service received in Oklahoma is terrible. I was lied to about the number of downspouts I needed.
I was lied to when I was told the fascia boards would be totally wrapped and we would not have to paint anything. I had to have the installers out at least three times after the installation.
Nails were left in my pool, a light was floating in my pool, and they did not clean up after the installation. I am filing a complaint with the Attorney General's Office and trying to figure out how to file for my money-back guarantee from Better Homes and Gardens.
- I havent found any
- Customer service
Preferred solution: Either my money back or for them to deliver on the promises of the salesman.
User's recommendation: DO NOT BUY THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, Washington
Product failures
Good afternoon
I had an elderly man ask me to examine his eves today and they are packed nearly full of fir needles. Your company name is on his end cap . What does he need to do to take advantage of his warranty?
Thanks for your help
Len Loatis
User's recommendation: I will let you know the response
Eagle, Idaho
Leafguard ruined our roof and their gutters are installed incorrectly
Ive tried multiple times to rectify their botched install and the local manager refuses to let me speak with corporate. They tried to send me paperwork to sign to settle the damage they caused during install, but paperwork prevents me from having them fix the other faulty work.
All of our flashing from a brand new roof is wavy and bent. They cut our roof jagged and our brand new roof warranty is voided.
So many things to list, and they refuse to speak with me. Its been six months and they are avoiding me.
User's recommendation: ABSOLUTELY NOT! My neighbor hired them unknowing of our situation. They have the same botched job result as us.
West Bend, Wisconsin
Leaf guard were not install at an angle to rid any material off of them when it rains. So leaves and needles just pile up on them!
Guards are not angled down away from the house to eject leaves and debris. Instead everything collects on top of them and they get clogged up quickly
User's recommendation: Too expensive and not installed appropriately to really work.
Chicago, Illinois
Service sucks
Had leafguard install gutters, they finished and left, I inspected the job, found bare, exposed wood where they installed new fascia, called to have fixed, never got a phone call back, text the main contact, stated he'd have a tech come look at it, never showed, so I do the techs job and send pics, get a response we'll come fix it. Schedule appt., day of appt oh we're not coming, all our techs called in sick, reschedule again, told was the first job of the day, 930 comes I text them, they don't answer the phone, texting is best, oh they'll be there later they're on another job... ok then come remove your product, bottom line, they don't care about the customer
User's recommendation: Find another company
Sad but I would have to agree.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Horrible experience
I signed up to have an inspection done on our house with my son and I was at a gun show so they give me a free gift card if I let them do the estimation, so why not you know. After two hours of my wife and I spending with this gentleman who inspected our house, he finished our inspection and came in and talked to us and convinced us to go ahead and do this project so we got approved for the loan and everything got all the paperwork done and then when it came the day of installation we had a phone call that said we cannot do this I said why they said because youre missing wood under your roof and a couple other things Im not sure what theyre talking about but anyway as why did you do your inspection already?
Did you can you find this on your first inspection? They said that they cant help it what they found they cannot do it, so I said fine you wasted all this time you got us approved and everything ran our credit and hurt our credit by running our report and now youre telling me that you cant do this, so do I at least get my $50 gift card And they change the subject to start talk about something else Ive called them three other times since then keep getting calls back explaining to me that they cant help it that they cant do the job that if I want to get the roof fixed first and then call them. Theyre more than happy to come and do the job. I told them that they did the inspection.
They said they would do it that was part of the inspection.
All the construction of wood was included in the contract, but they failed to follow through on their contract to top it all off. They cant even give me my $50 gift card to make it right I mean Im not quite sure that would be right but at least it would be better than just completely screwing us over I dont recommend these people To anybody to expensive and no Customer Service horrible thats all I can say about this company
User's recommendation: Stay away from them
About
LeafGuard is patented one-piece leaf and debris shedding gutter system created by Englert, Inc. Englert is one of the top suppliers of metal roofing and various gutter systems. The company was founded in 1966 by Herbert Englert. The company researched and developed the total gutter system and began to use portable machinery in the manufacturing and installation of gutters. At the present time in addition to its services, Englert sells gutter materials, equipment and accessories. LeafGuard was introduced in 1993 to solve old home rain gutter problem. There is a franchise network that sells LeafGuard across the country.
LeafGuard is ranked 6 out of 26 in Gutters and Carpentry category
USA
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I want my upside cash back I was promised when you talked.e into getting this app and I've spent 329 dollars at shell gas station and I used the same card so it should be easy to find the account
I'm passed and yall no it but but I'm going to give yall a chance to make it right before I put it on the news and in the newspaper and on jelly rolls wife bunnies podcast
9803****