LeafGuard

Absolutely the worst home 'improvement' we've ever had done.

1. After the gutters were installed we found icicles hanging from every gutter on the house.

My concern was if they can't even handle melting snow how are they going to flow properly when it rains. We were told they will work fine when it rains.

2. The melting snow was running straight off the roof over the top of the gutters and right to the ground instead of going into the gutters to the downspouts. This was leaving puddles right outside my doors that would freeze into slick ice overnight.

Gutters not over doors are running straight to the foundation. They did send someone to look at them. They only looked at the one above the front door and told me they are installed properly and the water is coming from under my shingles. We called a roofer and have been told they messed uo my roof when installing the top portion of the gutter under my shingles.

We were forced to sign a waiver when the salesman was here so they are not responsible for the damage to my roof.

3. They put the shingles on the north side of my driveway and had to carry the gutters over my car to install on my house. I was in bed ill and said I could have my husband come move my car and they said it would be fine. I now have a scratch on the top of my hood of my 3 month old new car all they way down to the metal.

They said they have 360 degree cameras on their trucks and do not see anything hitting my car. How can they see the hood of my car when their truck was parked behind my car?

These gutters were already super expensive and now they are costing thousand more on top of that.

Do not get Leafguard!!

We got leafguard in 2021. They looked nice, but after the installers left we really began to look closer.

We saw a piece of flashing that they must have hammered in. It was dented and creased. About a month after getting the gutters we got a pretty heavy rain. We noticed that the water was running out between the gutters and the fascia board in numerous places.

We tried to call and got someone who said that the project manager would call back in two weeks. That was over 2 years ago! We have sent several emails and left messages on their website. last week we saw where part of the gutter has come loose from the house and taking the flashing with it.

Yesterday we filed a claim in small claims court. I would not recommend this company to anyone, EVER!

I had the system installed to keep me off of a ladder and based on the promise it would not void my roof warranty. My roofer now says my warranty is voided as part of the gutter system was shoved under the bottom shingles instead of trimming the part that was supposed to butt against the board (even though I was told this would not happen) and the shingles are being wedged up, creating a ramp.

This caused the rain to shoot over the gutter instead of going into them during hard rains. I was told when it got hot that they would lay back down; it has not! After the initial install, water was standing in all my gutters. After several calls, another crew came out to repair.

They left for lunch; which was 2 hours, and they came back high or drunk and did not finish the job. Eventually, another crew came out and adjusted. By this time it was cold, and no more work could be done. But, the first snow I had ice sickles forming behind the gutters.

The gutters froze solid. I was told I had to get on a ladder and remove all of this or my warranty would be void. So instead of getting on a ladder during nice weather I am now climbing a ladder during snow and ice; the whole reason for these is I am getting older and do not like ladders anymore. When it warmed up they sent a crew out to repair this issue.

They removed the gutters and were supposed to install again, but the truck was broken. So they left my home with no gutters, with the promise to return the next day. 4 days later they returned with the wrong color of gutters. When I asked why they did not return as promised they told me they had a new install that they needed to do first.

Finally a single person showed up and installed the gutters again. He moved the down spouts to the other end of the gutters. This time the very next rain I had water damage inside my kitchen which they refuse to address. They did come back again and agreed that they were installed improperly again.

So again, they adjusted the gutters and moved down spouts. The leak stopped but the gutters hold water, water shoots over the top without going inside the gutter, and they are peeling my roof off.

They stopped responding to me at this point as what can I do, their contract has a clause way down deep in the contract that you must use their arbitrator in any disputes. I am trying to save others from being ripped off by this company!

I'm upset about the cost. My mother is 87 years old and the salesperson really did a job on her.

Got her to get these, they are nice but she can't afford them. She is on ss only her husband has passed away. Her initial bill was over, almost 11,000 dollars. Now her house isn't that big, maybe 1500 sq feet and the gutters aren't made of gold.

She gets upset every month when the bill arrives. She doesn't remember the whole transaction but didn't think she was paying that much. Heck, you can get two roofs for that amount. I am reporting this practice of taking advantage of widow.

I am her power of attorney so I am looking into this. Ne

Dear LeafGuard:

I reached out to you via Jessica Hertlein a couple of years ago shortly before life as we knew it got upended by the Coronavirus. Im an older woman living alone on a small fixed income.

When my home improvement list included replacing old leaking gutters, my sister recommended LeafGuard.

She and her husband had purchased them for their home (which has a steep roof with multiple valleys) and literally had not had to clean or otherwise touch their gutters for 15 years!

So, even though your system was much more costly than others I could have had installed, I signed up for the financing and was anticipating a carefree gutter purchase.

Wow, what a disappointment from early on. The first heavy rain showed that the back run of guttering didnt quite meet the adjacent wall, leaving about a 3/8 gap I could see daylight throughand so could the rain. My newly built screen porch became largely useless in any rain event, and before long its pretty treated-wood floor started showing signs of water damage.

I began calling the companyand started on a years-long effort to get what I have now fully paid about $10,000 for. For this message, Ill spare you details of debris clogging and even heavier downpour, damage to sun deck floor as well from the constant pounding it gets in a rain, and the black mold growing in the room just below.

But I have specifics regarding names, dates, calls, messages left, on and on ad infinitum.

The system was installed incorrectly from the beginning, specifically the back right quadrant.

Instead of admitting that and redoing it, which Im pretty sure would have been end of story, they sent someone out who actually CUT INTO my new seamless gutters (I cringed.) They then stuck this very crudely cut piece of aluminum in front of it, highly visible from the porch door.

When that didnt solve the problem, they said I needed to hire a roofing company to add water diverters to my roof above that area, which I did. More expense.

Ive had a general contractor friend look at the botched up mess, and he just shook his head.

I tried again recently and encountered Jay Hurley, who wont return voice messages and has actually hung up on me. Even though Ive had hip issues requiring surgery, I hobbled out to the physical Chattanooga location, and the only human on site was a woman who said she was there for sales training. Apparently, finding more suckers to rip off is their sole purpose now.

My next move is a four phase campaign to expose LeafGuard for their faulty product, poor leadership, non-existent customer service, and the absolute ZERO regard for the customer once the contract has been signed.

Everyone needs to know what happens once the money is in the bank. I will begin by giving my friends and family the green light on the scathing social media blitz they have all been itching to initiate. Watching me go through this ordeal has left them horrified and ready to champion for justice. Half of them are under 40 and pros at that stuff.

My daughters have excellent social media marketing skills-those work both ways when it comes to persuading potential customers one wayor another. Good luck calling off those hounds once they are loosed. We are a three-generation Chattanooga-based family with deep roots in our community and thousand of Facebook friends and Instagram followers. We will make it our business to post and repost DAILY so the message will be spread far and wide.

Secondly, I will post a 4 X 8 foot sign in my front yard (strategically located at the corner of North Concord Road) that reflects LeafGuards failure to service their own product. Thirdly, I will contact the Better Business Bureau and file a formal complaint.

Lastly but certainly not limited to, I will be contacting the local television news stations that report on consumer ripoffs. Believe you me, I have sensational video footage of the water feature my LG gutters have given me. I wanted you to see what their cameras will, in case you can resolve my problem now.

Now, I can find no way to contact the corporate office.

Everything gets routed to the local "scheduler."

I look forward to hearing from you.

I have videos that are too large for email inclusion. I can send via text once I have a phone number.

Deborah Lehigh

7001 Palermo Drive

Chattanooga, TN 37421

423-316-****