Dealing with Leafguard is like pulling teeth. The poor installation and design has caused serious damage to a friends home. Water rolls over and behind the gutters. I have over 40 pics if anyone is interested. The home these gutters are intalled on is owned by a couple who are bit older and asked me to deal with the warranty if possible. I spoke to the local company, they made false promises and acted as if they were to busy to accommodate us. A co owner told me they would take action and get back to me within half a day, when I called back to speak to the same person the next day they had forgotten my name and the issues they left me thinking they were handling.
At this time I was also notified by a co owner that the particular gutters installed did not work well on a hip roof!!! That's the type of roof this gutter was installed on.
After calling headquarters, I was refered to a quality guy in Florida, he was of little help. He asked us to email pictures of the damage. I emailed the photos, waited a few days, then called him on the phone, he had not even looked at the photo's....thanks for wasting our time sir! During this conversation, I asked what warranty Leafguard had for their gutters....and this is a quote....."we guarantee the paint". I asked if that was all that was guarantied, at this time he told me he doesn't deal with contractors, which I'm not, and insisted on only dealing with the homeowner, who knows nothing about construction and was taken for a lot of money by a salesman who, in my opinion, new he was selling a high priced, un-effective product.
Early in the discussions with the franchise, we were lucky enough to have them send out an installer. The installer stated that the particular gutters on the house were to small, told us when these were bought it was one of the last yrs they were installed, recommended the alternate gutter with a screen over the product, and after looking at the installation pointed out that the gutters had been installed over the drip edge in multiple locations.
After getting the great news about the paint warranty on the leafguard from a quality person, I was met with a call from the franchise owner who politely asked me if would roof her house for free? Then stated that was what we were asking her to do for us. Not true.....we just want you to stand by your product. The gutters were bad enough, then add in all the other damage to the home and it adds up to quite a bill. I have over 40 photo's and would be happy to share these with anyone who is considering buying these gutters. I'm more than sure that the local handyman with a truck would give better quality, and be willing to stand by the installation. Just my opinion.
Product or Service Mentioned: Leafguard Gutter.