Update by user Jun 11, 2013
My response to comment below from Beldon Roofing:
Why would we lie? Let's all three take a polygraph.
It's that simple. Our story has never changed. His / Yours changes every time you send us an e-mail. Poly will solve this.
Why don't you insist upon it from your employee? You yourself reneged on a verbal agreement. Why? Because I wanted an apology?
It's pretty obvious who's telling the truth here. He lied to steal our money. You seem to be allowing that from your employee. That says volumes.
Let's just take a polygraph and be done with the he said she said routine. What are you afraid of? What is your employee afraid of? I'm not afraid.
I know the truth.
I was there. You weren't.
Update by user Jun 03, 2013
Beldon Roofing in San Antonio, Texas had been in negotiations with us because they own LeafGuard NW. At one point they agreed to a full refund and to come and remove the gutters.
They reneged on the agreement. Why? Because I wanted an apology. Isn't that crazy?
At first I wanted Ed Schmeltzer to admit what he did but they said he wouldn't agree to that. So I asked for an apology. The next thing I know I'm getting threats from their lawyer. They even tried to negate mediation in favor of immediate arbitration!
As if they have the right! We have every right to mediation. Unbelievable. I now believe this is a trickle down from the top company-wide thing.
They are in full awareness of what Ed Schmeltzer does to make the sale. Apparently they're OK with having their salesmen outright lie to customers in order to get their money. They themselves lied to us. This company is corrupt through and through and should be held accountable.
This is Dateline material. If we end up in court we will win. A polygraph is all that is needed to prove we're the ones telling the truth. You'll see.
Stay tuned to Dateline. And if anyone else wants to share their nightmare with LeafGuard NW / Beldon Roofing, let me know.
Original review posted by user May 02, 2013
Ed Schmelzer, the salesman with LeafGuard NW in Tigard, Oregon, promised us a full refund if we didn't like the product. No questions asked.
The day they installed the gutters I called to complain.They placed industrial sized downspouts right in front of 2 picture windows. They completely destroyed the aesthetics of our home. They also left sharp metal objects & glue strewn all over the yard & roof. We have animals so this concerned me greatly.
They said they'd move the gutters. My husband flew in from LA where he was working but Ed never showed up. The 2 workers didn't know what to do to solve the problem so left. Today, a week later, I notice a long piece of sharp metal hanging down from the roof in front of our living room window!
After numerous unanswered calls and e-mails, the company calls & tells me they will not honor Ed's promise of a full refund. So it's clear this Ed Schmeltzer lied to us to steal $20,000.00 from us! Needless to say we want our promised refund.
If they damaged the roof, we want compensation for that as well. If LeafGuard doesn't stand behind its promises we'll have no choice but to contact the Attorney General.
Monetary Loss: $20000.