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I called 2 Connecticut Leaf Gaurd numbers for an estimate and 1) found out they were the same branches and 2) was basically told to *** off and that they wouldn't give me a quote unless someone was home to meet with them for their estimate.. I am a single dad with a crazy schedule and the house I need gutters on is 45 minutes from where I actually live...

I know the dimension s, and what I need but they refused to come out and offer a quote unless I am home. They could care less what I (the customer) was requesting and basically just lost a customer...

Their numbers 1-800-532-3482 and 1-800-428-6438 are listed as different companies but are one and the same. I wouldn't use them now even if they did come out on their own because their lousy customer service has left a bad taste in my mouth...

Product or Service Mentioned: Leafguard Estimate.

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Anonymous
#931151

Don't worry, they won't even give you a quote when they DO come out and you're home.

Anonymous
#927032

Great job! You just saved yourself thousands of dollars on a gutter system that doesn't work!

They only want to show up at your house to try to strong-arm you into a sale.

These guys are like used car salesman.

Anonymous
#910938

I work for a large window contracting company; if you called to get a proposal from me and I could not first have access to see the installation conditions, I too would tell you that I cannot quote with any reasonable accuracy. I do not believe that the rep was being rude in any way...

but instead suggest that you or any other perspective "buyer" of any construction-related product consider the following:

1) A reputable contractor can do no more than offer a very rough estimate without seeing the specifics of a job. There are many factors that affect price- and a lot has to do with field conditions. I work with windows, so "my" factors are obviously different, but -off the top of my head- I can assume that a gutter system's price is dependent upon more than the obvious "lengths and numbers needed and what the model/type of system" is desired (which is what the average consumer will think is enough to get a price). For instance, are your fascias in acceptable condition to accept the gutter?

Can this be done with simple ladders or does a scaffold/platform system need to be set up? Are the existing downspouts appropriate (in condition, size and placement, etc...) to work with this new system or are new downspouts needed? It might even depend on the type of roofing. A lot of variables.

Beside material costs, a proposal would be far different if it takes 5 days to do the work versus 1.

2) As a salesman who deals with a lot of inquiries, I can tell you that at least 50% of people that are inquiring are "fishing." This is both positive and negative. Good consumers want multiple prices before they make a decision- so it is a simple fact of business that anyone must accept. Simply put, a lot of people will waste your time. But many aren't really committed to doing the "work" that is involved (they are either not serious about executing the work that they are requesting the price for...

or they are unwilling to invest the time to meet and discuss the necessary work with the appropriate people). It is fact that any inquiring person that is unwilling to allow a reputable contractor to follow the appropriate steps needed to put together a real/thorough estimate is entirely unlikely to buy from said contractor- unless the contractor in question is the poor fool that erroneously proposed the work based on false assumptions and info provided by an owner (who may or may not know enough to give accurate information). I work in a related construction field- and I would admit that I don't know enough about what affects the cost of gutter installations to boldly condemn a gutter contractor for "being so rude" as to require a firsthand site visit before demanding that he spends (possibly) hours of time putting together a proposal. In fact, I find this particular reviewer to be extremely arrogant to assume that he/she does- actually- know enough to force someone (who makes a living doing the work that needs to be done)- to provide a proposal that would be accurate.

Much easier to complain- or waste his time- than allow a professional estimate process to happen. Sign of the times, I guess...