LeafGuard
Reviews and Complaints
LeafGuard gutters
Enormous Mistake
- Product is inferior
- Not complying with warranty
Preferred solution: Let the company propose a solution
UPDATE!
UPDATE!
The gutters continue to overflow each time a heavy rain happens. After several weeks of calling and waiting the installing company did come out twice, one person the first time, three the second, to correct the problems.
The drip edge was replaced, the gutters were taken down and re-hung. I was assured the overflowing issue was taken care of. A recent heavy rain proved otherwise. Called Leafguard and asked for help but heard nothing for 5 days.
Found the phone number for the original installing company, number was disconnected, found another number, called, left a message then called back days later. Found out they lost the franchise for this area. Called Leafguard again and received the new company phone number. The new franchise company did come out but the installer who greeted me as he walked up to me did not want to be there and his attitude was mildly aggressive.
I knew I was in trouble when he took out his 6" plastic homeowners level and told me my house has sagged which is causing the overflowing problems. A $3700 gutter installation has proved to be worth far less.
Avoid Leafguard.
- Color
- Installation was haphazard
- Product is inferior
Preferred solution: Full refund
Offensive Hard Sales Pitch
Complaint only applies to the sales approach. I have no experience with the actual product, nor do I have any reason to doubt that the product may perform as advertised.
We asked LeafGuard to come out to our house for the purpose of offering an estimate. Representative was nice and professional and commenced making measurements and evaluations. When he was done, he came in and began his presentation. I informed him early on that I was not interested in a sales pitch; I was familiar enough with the product and was merely interested in a financial quote. He proceeded to ignore my request and went into a hard sales pitch. He did not deviate from what I perceived to be a well-rehearsed presentation which included company history, videos, and pulling sample after sample of competitors’ products for comparison purposes. Good information I suppose, but I was not interested in it and told him as much... to no avail. He presented his quotes as “today only offer” which I found off-putting and suspicious. I also told him early on that there was no way I was going to make such a financial obligation on the same day without time to consider my financial situation and if that was his expectation, then we were done. He ignored that and continued to press for an immediate commitment.
Also, I found it suspicious that his first quote was five figures. When I balked at that, he “found” one special discount after another that could be applied. By the time he was done, the figure was less than half of the original quote. I repeated my position that I was not going to make a financial commitment on the spot regardless of the price.
Product may very well be the best on the market. Just be prepared for a hard sales pitch that is best left to cheesy used car lots. I found it offensive and a waste of my time.
Leaking gutters
The product itself works great. Over the years the gutter pulled away from the house and now water gets in behind the gutter and leaks out.
Called cust.service twice and they said someone would contact me. One company from Pennsauken NJ said they would send someone out on Thursday. Sat around all day Thursday and nobody showed up. Not even a phone call.
Called Customer service and they said someone would contact me within two days. Five days later still waiting. They do not stand behind their product.
They just want your money and then forget about you. Forget about honoring the warranty.
Preferred solution: Let the company propose a solution
Leafguard Gutter Review
Don’t fall in the trap with these cheaters
They will say it has lifetime warranty and you will save lot of money in long term. The bottom line they are lying about warranty. If it breaks which it does, they will find some excuse like ice damaged or hit by something so you have to pay and which is again in thousands of dollars. The money you will pay in first place is in thousands which you will never recover. Simple gutter clean takes 50-100 dollars a year so if you pay $3000 for installation just to be even in number will take 30 years.
And now here is my story: These guys installed gutter in 2006 and obviously with false lifetime warranty. I see it is overflowing at 3-4 places and one joint is broken. When I called them they took 2 months for appointment and they missed it twice and came 3rd time after 3-4 months. Guess what said this is ice damage so not covered and gave me an estimate of $3000. The guy who is otherwise would work as minimum wage labor proudly said I earned more than doctor. So you can guess level of cheating they are doing. I am writing this so that other people do not become their prey.
- Warranty
- Customer service
Preferred solution: Deliver product or service ordered
Leafguard Gutter Review from Mooresville, North Carolina
Leafguard Gutter Review
Pretty much the same
Leafguard Gutter Guard Installation Review
Owner
paint bubbling & totaly gone in places they look awfull. co said it was just faded & did not cover that.
these gutters cost at least 3 times more than standard do. there promeses were awsome but in actuality they do not stand behind there product at all. leafgaurd must have left area since i have not seen them advertise
& also they used to sell at costco which i have not seen them there in a long time. for the price & promises i believe this co.
to be fraudulant & not the kind of co.
i like to do buissness whith ihope you find this helpful. thank you.end
- Product is inferior
Preferred solution: fix or replace
Leafguard is legalized crooks
Leafguard managed to "***" my wife into repairing a 10' section of guttering on our house where we had a leak. They took advantage of her lack of knowledge and the fact they talked with her without my presence and input.
Essentially, they put up a single section of gutter with a few clips then had her verify the work using her cell phone. She found out they had billed her through an account with Wells Fargo which they set up for her and the total charges were $1,400 for a piece of gutter and some clips.
Hope these thugs bust "***" wide open..
Leafguard Customer Care Review from Chicago, Illinois
Disrespectful Installers
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I agree. Mine leak also!!