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Contractor went out of Business. Manufacturer says Long Island Leafguard is different system. But Englert Logo is all over the paperwork. Pollen clogs the lip also as stated in other reviews. If you are on LI do not buy. If you contractor retires, or goes out of...
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1 comment
Anonymous
#1010289

I am sorry your upset. If i did not install the product how can i guarantee it . All jobs bought through long island leafguard are 100% guaranteed and always will be.

Review
#669106 Review #669106 is a subjective opinion of poster.
Reason of review
Pricing issue
the title says it -- the gutters need to be cleaned regularly. it is because of poor installation; apparently the installer does not know how to read a level and the water actually runs away from the downspout causing it to overflow. there seems to be a lack of...
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Review
#668751 Review #668751 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I had a sales rep from Leaf Guard out today for an estimate and the guy was an arrogant *** He high pressured me about the quote only being good for 14 days and when he mentioned that he also had other gutters with the screen, I asked for a quote on those as well which...
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Review
#666554 Review #666554 is a subjective opinion of poster.
Reason of review
Arrogant high pressure sales pitch/unprofessional estimate
4.5
Details
This site is a little biased because of the name - it promotes negative reviews and not the good ones. Thats is why I am submitting a recommendation for Leaf Guard. The company was well informed and I have had no problems with the warranty. We had it installed 5+ years...
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Review
#663785 Review #663785 is a subjective opinion of poster.
Pros
  • Knowledge of personnel
Reason of review
Reliable warranty
I had leaf guard installed 7 years ago, complete with down spouts. Three years ago, I called and they answered the phone and came to repair the down spouts promptly. Now, I have called many times over two weeks. A lot of time. no body answers. Two time a woman...
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1 comment
Anonymous
#1576124

What's wrong with the warranty?

Review
#652624 Review #652624 is a subjective opinion of poster.
Cons
  • Not complying with warranty
Reason of review
Poor customer service
Loss
$50
Preferred solution
They should come and fix the down spouts.
Tags
  • no warranty support
The Sales person showed up, and never gave me a card or a name. Came into my home and gave me the pitch. I finally told him to leave my home, as I had no intention of buying his products. He complained, "well if I don't call my manager i will get in trouble". What a...
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Review
#651936 Review #651936 is a subjective opinion of poster.
Reason of review
Poor customer service
I live in Minnesota--and have found that Leaf Guard doesn't stop the oak tree leaves and mess from getting in the gutters. Every year I find the same problem--the gutter plugs up and creates problems in a rainstorm. Plus, it is almost impossible to clean as...
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Review
#650974 Review #650974 is a subjective opinion of poster.
Reason of review
Damaged or defective
I've owned Leafguard for a few years. In general, it seems to work well. However, it's almost impossible to get service to fix things. It can be done; but you really have to work hard and make a lot of phone calls before they decide to fix what was promised when...
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2 comments
Anonymous
#1012416

You nailed it. Near impossible to get them to come back out.

And if the product worked like it was supposed to, you wouldn't have to make a repair phone call. The on hold message about great customer service is laughable.

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Review
#648659 Review #648659 is a subjective opinion of poster.
Reason of review
Bad quality
i called leaf guard to come service their gutters. I called customers service and it was poor. They said to check the end caps to make sure they were leaf guard gutters. They had advised I did not have an account. Gave them information on the leaf guard contract. They...
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3 comments
Anonymous
#1000064

I emailed the the CEO and offered pictures and the full story of all my issues. i just got a few one line emails back.

Wasn't interested. All comments were vague and non-committal as if he was afraid of being exposed. No apology or anything. My impression is that they feel they can out advertise social media with their commercials and junk mail flyers.

Notice that the commercials have a focus on the elderly. The elderly aren't using social media like the rest of us.

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Review
#640471 Review #640471 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Deliver product or service ordered
1.0
Details
I have had a time getting a local leaf guard person on the phone for my consultation. With that making me weary enough, I have canceled today being my third time bc i could not get a local person!!!! The # was a live "answering service" as always and I was told...
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Review
#638840 Review #638840 is a subjective opinion of poster.
Reason of review
Poor customer service